Return Policy

At Risu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return policy below for more information on how to return items and request refunds.

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the product must meet the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is made within 30 days of the order date.
• The item was purchased directly from our website, risual.store.

Please Note: Due to health and safety regulations, we cannot accept returns on opened or used products, including multivitamins.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the reason for your return. Please provide details about the item you wish to return.
2. Return Authorization: Our customer service team will review your request and send you a Return Authorization (RA) number along with instructions on how to return the product.
3. Ship the Item: Return the product using a trackable shipping service to the address provided. You will be responsible for the shipping cost unless the return is due to a mistake on our part (e.g., defective or incorrect item).
4. Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used products, including bottles of multivitamins
• Gift cards or vouchers
• Products marked as “Final Sale”

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged product. We will work with you to provide a full refund or replacement at no extra cost.

5. Shipping Costs

• Return Shipping: Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
• Original Shipping Fees: Original shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired item.

7. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.

8. Contact Us

If you have any questions or concerns regarding our return policy, or if you need assistance with a return, please contact our customer service team at:

• Email: [email protected]
• Phone: +1 (917) 684-2658