Shipping Policy

At Risu, we aim to provide a smooth and reliable shipping experience for all our customers. Below are the details of our shipping policy, including shipping methods, costs, and delivery times.

1. Shipping Locations

We currently offer domestic shipping within the United States. At this time, we do not offer international shipping, but we may expand our shipping locations in the future. Please check back for updates.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping:
  • Estimated delivery time: 5-7 business days
  • Cost: $5.99 (free for orders over $50)
• Expedited Shipping:
  • Estimated delivery time: 2-3 business days
  • Cost: $15.99
  • Available for orders placed before 12:00 PM EST.
• Overnight Shipping:
  • Estimated delivery time: 1 business day
  • Cost: $25.99
  • Available for orders placed before 12:00 PM EST.

Please note that all delivery times are estimates and may vary depending on the shipping carrier and external factors, such as weather conditions or holidays.

3. Order Processing

• All orders are processed within 1-2 business days from the time they are placed (excluding weekends and holidays).
• Orders placed after 12:00 PM EST or on weekends and holidays will be processed the next business day.
• You will receive a shipping confirmation email with a tracking number once your order has been shipped.

4. Shipping Costs

Shipping charges are calculated based on the shipping method and your location. We offer free standard shipping on all domestic orders over $50.

• Standard Shipping: $5.99 (free for orders over $50)
• Expedited Shipping: $15.99
• Overnight Shipping: $25.99

Please note that shipping charges are non-refundable in case of returns.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.

6. Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays caused by external factors such as weather conditions, natural disasters, or high-demand seasons (e.g., holidays). In such cases, we will make every effort to keep you informed about any delays.

If your order has not arrived within the estimated delivery time, please contact us at [email protected] for assistance.

7. Lost or Damaged Items

• Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package.
• Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving the product. We will help resolve the issue by offering a refund or replacement.

8. PO Boxes and APO/FPO Addresses

We are unable to ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical address for your order.

9. Contact Us

If you have any questions or need assistance with shipping, please feel free to contact us at:

• Email: [email protected]
• Phone: +1 (917) 684-2658